Austin Support Team

Here for sizing, shipping, and warranty help

Our customer care team is ready to assist with order tracking, replacement parts, or choosing the right heirloom tricycle.

24h

Average reply

100%

US coverage

1 yr

Frame warranty

Get in touch

Send us a message

Reach out using the form or contact our Austin headquarters directly at info@laurelwoodhomes.space or (302) 987-9999.

Common questions

Everything you need to know

Quick answers regarding shipping timelines, return windows, and assembly instructions.

Shipping
Returns
Assembly

Free US shipping

30-day risk-free

Quick setup

All orders over $99 ship free standard across the United States from our Austin distribution center.

Take 30 days to test ride. If your little rider isn't ready, we provide hassle-free returns.

Most heirloom tricycles assemble in 15 minutes or less with included tools and clear instructions.